Understanding MSFH Account Status Terms and What They Mean for You.

GRANT APPLICATION PRIORITIZATION OPEN 

If this message appears in your portal account, you must complete your prioritization survey for grant application eligibility.

Inspection Prioritization Closed* - Inspection Prioritization Questionnaires cannot be submitted at this time.

Inspection Application Closed*- Inspection Applications cannot be submitted at this time.

Inspection in Progress - An Inspector will reach out to schedule an appointment for the Initial Inspection. Applicants should receive an email from the Applicant Portal with the contact information for inspection company.

Mitigation Inspection Complete - The Initial Inspection Report has been generated and the inspection company has uploaded the report to the Applicant Portal.

Mitigation Inspection Not Completed – The inspection company is reporting that the Initial Inspection was not completed. Please contact the inspection company directly to reschedule.

Grant App Prioritization Closed* – Grant Prioritization Questionnaires cannot be submitted at this time.

Grant Application Closed* - Grant Applications cannot be submitted at this time.

Grant Application Submitted - The Eligibility Confirmation has been submitted and is waiting to be assigned to a Case Manager for review.

Grant Application Pending Review – A Case Manager has been assigned and is performing the initial review.

Pending Contractor Information – After obtaining a quote from a properly licensed contractor, enter their information into the Applicant Portal for a Case Manager to review.

Contractor Information Submitted - The Contractor Information that was entered into the Applicant Portal is waiting to be assigned to a Case Manager for review.

Mitigation Work In Progress / Grant Approved - Work May Begin – Work can now begin on the improvements recommended from the Initial Inspection Report. Please make sure to read the report and MSFH Homeowners Guide in their entirety to fully understand Program guidelines.

Final Inspection Requested – The Final Inspection Request has been submitted in the Applicant Portal and is waiting to be assisted to a Case Manager for review.

Final Inspection in Progress – An Inspector will reach out to schedule an appointment for the Final Inspection. Applicants should receive an email from the Applicant Portal with the contact information of their inspection company.

Final Inspection Not Completed – The inspection company is reporting that the Final Inspection was not completed. Please contact the inspection company directly to reschedule.

Submit Reimbursement Request - The Final Inspection has been completed and report uploaded to the Applicant Portal by the inspection company. The Draw Request steps and required documentation should be submitted in the applicant portal for Case Manager review.

Draw Request Submitted – The Draw Request has been submitted and is pending review.

Draw Request Under Review – All draws undergo two reviews for quality assurance. Homeowners will be sent an email once the initial review and quality control reviews are complete or if additional information is needed.

Draw Approved, Payment Pending – The Reimbursement/Disbursement has been approved. Please allow at least three weeks for a payment to be issued and a check to arrive at the address provided as a part of the Draw Request - Payment Verification step.

Payment Sent – The payment has been sent by mail. Check payments cannot be delivered to an active USPS forwarding address and will be returned to Department of Financial Services.

Request For Information (RFI) Statuses: Issues identified during review will be sent by email to the applicant as a Request for Information (RFI). The email will list what information is needed and include instructions on how to submit documentation.

RFI Responses must be received within 60 days, otherwise the grant application will be deemed withdrawn and administratively closed. 

The following are statuses that Applicants may see if they have been sent an RFI and the Program is waiting on a response:

“Inspection Not Approved, Pending Applicant Response”

“Grant EC Not Approved, Pending Applicant Response”

“Contractor Not Approved, Pending App Response”

“Draw Request Not Approved, Pending App Response”

Once the applicant has responded, the information will be reviewed by a Case Manager.

*The My Safe FL Home Program is currently closed to new Inspection and Grant Applications, as program funds have been fully allocated due to high demand. Homeowners are encouraged to regularly check the My Safe FL Home website below for updates.  For more information visit the My Safe FL Home Website and My Safe FL Home Support Center