The My Safe Florida Home Program team is always striving to enhance and support the customer experience, and a key component of this experience occurs through customer interaction with the Program portal.

Here are some handy tips to keep in mind to help improve your portal experience: 

• Homeowners interested in participating in the Program MUST create an account in the portal. 
• For accessing the portal we recommend using a computer rather than a phone for the best experience and the Chrome browser, although other browsers should also work.  
• If you need technical assistance such as resetting a password or if your account is locked, you should contact Neighborly Technical Support to address your needs. 
• All Grantees MUST confirm their contractor of choice AND submit their request for Final Inspection through the portal. 
• Completing your Final Inspection is critical to the reimbursement process. 
• Load and submit your reimbursement documents at one time. 
• The MSFH Portal is always your best source for current information on the status of your account and action items to be completed. 
• Please see MSFH Portal Terms for the latest information on the terms you will see while accessing your account.